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November 11, 2019

The point of the story is the difference between knowledge and experience. Our interconnected world is now full of easily accessed information. Agile, Engagement, Productivity Improvement, Work Management, Lean, and Six Sigma are all discussed in detail on the Internet...

October 1, 2019

On occasion, I’ve discussed maintenance productivity, as measured by wrench time, with plant managers and operations executives. It’s not infrequent that their energy is around supervisors in work execution. They feel that supervisors should be better disciplinarians,...

November 14, 2016

There are three principles to keep in mind with business cases. One, a business case in a living document that will grow (in accuracy and detail) over time. Two, cross-functional participation and input (especially from stakeholders) strengthens business case accuracy...

August 2, 2016

Our experience is that, as we’ve said repeatedly, People is the most important part of Purpose, Process and People in transformational change. The key to working with People, leveraging the power a focused organization can achieve, is engagement. Engage people in why c...

August 2, 2016

As we start our training for maintenance planner/schedulers, we tell the class that their objective is to treat the craftsmen like surgeons in an operating room. “When the doctor walks into the operating room, the patient is ready; everything is laid out. All the docto...

April 15, 2014

It's About The Work-Process, Not The People...


What is Time-on-Tools?


Time-on-Tools (ToT) is a productivity measure of crafts personnel on their tools performing assigned work. Contrary to some perspectives, work crews have little control of overall productivity. So To...

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