Change management and organizational development follow a logical flow in the effective implementation of business strategy.
This flow can be represented as a series of organizational gear linkages that focus on critical concepts and solutions.
Senior managers set the direction of their organizations. A major portion of their energy is, and should be, spent on establishing the purpose and vision of the organization. These are the context for defining critical objectives and strategies.
Convergent Results starts by reviewing these critical objectives with senior management. Then assessing the current state and existing initiatives, we work with the client's thought leadership developing the optimal project objectives, schedule and roles. The project objectives identify the specific business processes that directly affect the objectives. Our schedule includes accelerated objective attainment and projected financial benefits. Project roles define the client's and Convergent Results' partnership in a joint project team. Once communicated, the strategic intent must be translated into business processes. Business processes describe what, who, how and with what elements the organization will execute the strategy to achieve the objectives. Metrics measuring the progress of implementation and health of the process focus the organization. They must be timely, relevant and consistent at all levels in the organization. Information technology must be robust and dynamic to keep pace with accelerated business strategies. Using Convergent Results' process templates, the joint project team develops custom-tailored processes uniquely suited to the client's business environment. A communication program is implemented to develop broad awareness of the project objectives and status.
The joint team solicits participation from the entire organization in process design. This establishes early and wide organizational buy-in to facilitate later implementation. Our people work with your organization to refine and align the business processes. We establish solid operational linkages to management strategies. We define the informational requirements to provide clear and simple feedback for monitoring and course correction. When the first two gears are structured and linked, the organization's infrastructure can be aligned most effectively. Organizational structure must support process function. Organizational design includes clear expectations and accountabilities that support the required performance. Once all the organizational processes are aligned, the stage is set for accelerating performance. The execution of strategy to achieve the objectives starts at the lowest levels of the organization.
The organization is moved quickly into implementation. Line management is trained in change management and become implementation leaders. Organizational changes are put in place. Extensive process training occurs. Our consultants work side-by-side with senior and line management to fine-tune and effectively implement the process. Our consultants are in the work areas acting as coaches to line management, training the organization on the most effective application of the process to meet the objectives. Implementation progress is reviewed with senior management. Results are measured against the project schedule. Effective execution of the defined purpose, objectives and strategies is carried out deep in the organization by the people. They deliver the results continuing the momentum generated by the buy-in and ownership fostered during process design.
Our clients have described the entire effort as "intent, from the top down and results from the bottom up."