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November 11, 2019

The point of the story is the difference between knowledge and experience. Our interconnected world is now full of easily accessed information. Agile, Engagement, Productivity Improvement, Work Management, Lean, and Six Sigma are all discussed in detail on the Internet...

October 1, 2019

On occasion, I’ve discussed maintenance productivity, as measured by wrench time, with plant managers and operations executives. It’s not infrequent that their energy is around supervisors in work execution. They feel that supervisors should be better disciplinarians,...

March 25, 2019

From a reliability perspective, think about it - zero breakdowns. It sounds radical. It was first proposed by Seiichi Nakagima in his book that introduced Total Productive Maintenance in 1981. Terry Wireman built on Nakagima’s work with a book titled Zero Breakdown Str...

November 14, 2016

There are three principles to keep in mind with business cases. One, a business case in a living document that will grow (in accuracy and detail) over time. Two, cross-functional participation and input (especially from stakeholders) strengthens business case accuracy...

August 2, 2016

Our experience is that, as we’ve said repeatedly, People is the most important part of Purpose, Process and People in transformational change. The key to working with People, leveraging the power a focused organization can achieve, is engagement. Engage people in why c...

August 2, 2016

We recently conducted a series of change management workshops for a client. The workshop consisted of middle and line managers in an organization a couple of months into major systems changes. Getting ready for implementation, their interest was in how to manage resist...

August 2, 2016

As we start our training for maintenance planner/schedulers, we tell the class that their objective is to treat the craftsmen like surgeons in an operating room. “When the doctor walks into the operating room, the patient is ready; everything is laid out. All the docto...

May 6, 2014

Shigeo Shingo wrote “The parts will tell you what is wrong if you just ask.” You just have to know what questions to ask. This is remarkably simple in its wisdom, which is the crux of his argument. Don’t make your control system more complicated than it needs to be, an...

April 23, 2014

Lean Thinking, Think Lean

It’s been over 24 years since Jim Womack and Daniel Jones wrote “The Machine that Changed the World” and 18 years since they published “Lean Thinking”. The former is a description of the Toyota Management System and the latter a tutorial on l...

April 19, 2014

It’s not uncommon to hear the rank and file employees of an organization complain at the start of a new initiative. “Here we go again. They found religion in another flavor of the month…been there, done that.” Some will complain openly. Others are more pragmatic. “Coop...

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